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  • Q: How to choose a thermostat?

    The main control element of the underfloor heating system is a thermostat that monitors the heating temperature.There are three main types of thermostats: electronic thermostats, electromechanical thermostats and mechanical thermostats.

    The main advantage of electronic thermostats is the accuracy of regulating a given temperature, ease of installation and control, reliability. Allow you to set not only the temperature, but also the time on and off.

    Electromechanical and mechanical are simple and reliable in operation, cheaper than electronic thermostats. The use of such regulators allows you to maintain the temperature within the specified limits for each individual room.

  • Q: What is underfloor heating?

    Underfloor heating is a heating system that provides underfloor heating in the room. This is a modern and convenient way to heat a dwelling or house at any time of the year. The most common are electric underfloor heating. The electric floor heating system consists of a heating element (heating cable, mat, infrared film), a connecting wire and a temperature controller(thermostat).

  • Q: Where is your market?

    A. Our products are popular in Russia, Germany, UK, Poland, NewZealand, Israel, Croatia, Slovakia, Czech, Iraq, Cyprus, Turkey , Singapore,Hongkong so on.Some of them are our regular customers and some of them are developing. We hope you can join us and make mutural benifit from our cooperatioAn.

  • Q: What's the payment term?

    A. We accept TT, Western Union and PAYPAL.

  • Q: Would you accept to use our LOGO ?

    A. If you have good quantity, it absolute no problem to do OEM.

  • Q: What kind of certificate you have ?

    A. Our company already achieve the “ISO9001:2014” quality management system.

    We acquired the “CE certification” for all products.

  • Q: How about the transport?

    A. If the number of goods is small we usually use TNT,EMS,DHL and some express you offered.

     If the number of the goods is big usually we use the FWD you offered. Either by sea or by air is OK.

  • Q: How about the MOQ?

    A. Usually More than 320pcs of ordinary products.

    B. Usually More than 500pcs or 1000pcs  if you have some special requirements.

    It is recommended to confirm with the salesman before placing an order.


  • Q: How many years is the product warranty period?

    A. The product is warranted against material defects and workmanship in normal use for a period of two years,from the date of original purchase from authorized dealers. during this period,will repair or replace the product with a new or equivalent quality at SVNLIGHT option, without charge, any product proven defective in normal use. Warranty does not cover transportation costs. Nor does it cover a product subjected to misuse or accidental damage. This warranty does not cover the cost of installation, removal or reinstallation. This limited warranty is in lieu of all other warranties, obligations or liabilities expressed or implied by the company. In no event shall SVNLIGHT be liable for consequential or incidental damages resulting from installation of this product. This warranty does not affect your statutory rights. The defective product and the original sale receipt must be returned to the dealer or shipped pre-paid , insured and address.

  • Q: How much is the monthly production capacity?

    A. It depends on models. For example for thermostat small capacity , month capacity can reach near 100000pcs and big capacity near 200000pcs.

  • Q: How's the delivery time ?

    A. Usually it will take about 5-20 days for production.

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